If you are unsure if the Package was given to the customer
- Please reach out to the store manager for next steps before performing a return for a missing package. It’s important to ensure the packages are managed correctly and to highlight any potential LP issues.
- If you are the store manager and have any questions or concerns please reach out to your District Manager, Market Leader, Loss Prevention or Store Operations for additional direction.
If you know the Package was given to the customer
- Please open the order and complete it as Picked up By Customer.
- You can manually enter in the order information as you will not have the paper work to scan anymore
- Do not reprint any pick up paper work as this contains confidential customer information on it.