1. Warm boot the 6039
    1. Hold the power button until the device powers off (roughly 15 seconds)
    2. Once the device reboots to the white Avery Monarch screen release the power button
  2. If still frozen Soft boot the 6039
    1. Hold down the "Tab"+ "On/Off" buttons for about 20 seconds until the screen flashes and you see Erase Ram, Drive & Registry
    2. Press the Left arrow < to clean boot the device.
    3. Follow the on screen steps for screen alignment
    4. The 6039 will then complete a setup process
  3. If still frozen remove the battery for 2 minutes (or until the screen goes blank)
  4. Re-insert the battery and power on the 6039
  5. If still frozen Replace the printer using the Store Support Website Hardware Replacement Tool
    1. Please open the Store Support Website
    2. Click on the Hardware Replacement Tool Tile
    3. Click on LRT\Reticketers
    4. Select the part to replace and fill out the form