1. Soft boot the 6039
    1. Hold down the "Tab"+ "On/Off" buttons for about 20 seconds until the screen flashes and you see Erase Ram, Drive & Registry
    2. Press the Left arrow < to clean boot the device.
    3. Follow the on screen steps for screen alignment
    4. The 6039 will then complete a setup process
  2. If still no power open the battery cover at the bottom of the handle, and swap the battery with a fully-charged battery and try to power the 6039.
  3. If the you do not have a fully charged battery:
    • Charge the batteries overnight before attempting to use them in the device
  4. If the printer will still not power on with a fully charged battery (verify by putting the same battery in another printer) replace the printer using the Store Support Website Hardware Replacement Tool
    1. Please open the Store Support Website
    2. Click on the Hardware Replacement Tool Tile
    3. Click on LRT\Reticketers
    4. Select the part to replace and fill out the form