NOTE: Do Not use sharp objects to clean the printer. Only use isopropyl alcohol to clean the printer in the specified areas
  1. Clean any sticky areas within the printer
    1. Turn off the printer.
    2. Open the supply cover and remove the supplies.
    3. Check the supply holder for adhesive buildup and clean it if necessary.
    4. Ground yourself by touching a metal object other than the printer. Grounding prevents electrostatic discharge, which may damage the printer.  
    5. Clean the Print head area of all adhesive and label particles using alcohol pad. Allow the printer to dry before reloading supplies.
  2. Test print, if still blurry complete the cleaning process one more time
  3. Test print, if still blurry after the second cleaning replace the printer.
    1. Please open the Store Support Website
    2. Click on the Hardware Replacement Tool Tile
    3. Click on LRT\Reticketers
    4. Select the part to replace and fill out the form