Depending on the size of the course it may take up to 10 minutes to load. Larger courses take longer to load over the in store network
  1. Please use ONLY Internet Explorer or Safari for Compass
    • Compass has compatibility issues with Chrome and Fire Fox
  2. Clear your internet browser cache
    1. From with in internet explorer click Tools
    2. Click Delete Browsing History
       
    3. Ensure the following options are checked:
      • Preserve Favorites website data
      • Temporary Internet files and website files
      • Cookies and website data
      • History
         
        • For Internet Explorer 7 Simply click Delete Files next to Temporary Internet Files  and click Yes to confirm
    4. Click Delete
    5. Test launching Compass / Learning Portal
  3. If the issue persists check the browser settings:
    1. From within Internet Explorer check and update these browser settings
  4. Ensure Pop-up Blocker is disabled
    1. In Internet Explorer, click Tools and hover over Pop-up Blocker
    2. Uncheck Turn on Pop-up Blocker
       
    3.  Test launching Compass / Learning Portal
  5. If the Issue persists please Contact the Course Owner
To find the course owner:
  1. Within compass click the Course Title to open the course details 
  2. The Course Contact will be listed on the left hand side of the course. 
     
  3. Always Ensure when you are emailing the owner with questions or for additional support please include:
    • Employee ID#
    • First Name and Last Name
    • Name of the Course
    • Any relevant screen shots

    This information is also available on the Store Support Website Doc#784