Please contact Facility Services (Store Maintenance)
  • North America: 1-800-241-2626 select option 2 for facility services.
Online Self Service Portal Access from with in Stores Portal
  • Old Navy: select Operations > Real Estate Operations > Minor Remodel/ Maintenance > Store Maintenance Application
  • All other brands:  select Applications > Facilities Services (Store Maintenance).
This information is also available on the Store Support Website Doc#423 for everything you need to know about contacting Facility Services!

You can either call Facility Services or use the Online Self Service portal to open a work order for the following: