For all internal employees please contact the support team using the Live Chat in Stores Portal
Accessing Passport Live Chat: Stores Portal > Applications tab > Jobs@GapInc (Passport) > Passport Support Live Chat
Passport Live Chat Support Hours
- North America: 8:30AM - 8:30PM Eastern Standard Time (Monday - Friday)
- Europe:11:30AM - 3:30PM GMT (Monday - Friday)
- After Hours support:
- Please leave a message and a Passport Support Associate will call the you the following business day.
For all External Candidates please use the below contact.
( applicants that are not currently Gap employees and they are applying for a store job or HQ job )
Advise them to email jobs@gap.com with the following information:
- First Name, Middle Initial, Last Name
- Phone Number
- Detailed description of the issue
This mailbox will address applicant questions regarding the Passport online applications process. This mailbox does not provide status of job applications. If applicant qualifications match the open position, a recruiter will contact the applicant.