There are 3 areas of menus that can be updated on your partner system auto attendant:
Instructions for recording the Auto Attendants for Partner Messaging
- Log into the voice mail by pressing the voice mail button or dialing intercom 777
- Press 0# for the extension number
- Enter 123456# for the password if this password does not work try (1234#)
- Press 9 to get into the system administrator
- Press 3 for the Auto Attendants
- Press 1 for the Auto Attendant number
- Press 1 for the day menu
- Enter 6 to modify the menu
- When asked for the selector codes PLEASE press * # to bypass these.
- Follow the prompts to record a new greeting
- Press 1 when you are finished recording. Press 23 to listen and 21 to delete and rerecord.
- Press * # when you are happy to approve this greeting.
Instructions for recording the sub-menus
- Follow steps 1-6 above
- Press 3 to get into the sub-menus
- then enter the sub-menu number followed by the #
- Sub-menu 1# – Hours
- Sub-menu 2#– Directions to the Store
- Sub-menu 3#– Merchandise Locator
- Sub-menu 4#– Employee Opportunities
- Sub-menu 5#– Gift Card, OldNavy.com info, etc
- Press 6 to modify the sub-menu
- When asked for the selector codes press * # to bypass
- Follow the instructions for recording the message
- Remember to approve the message when you are happy by pressing * # to approve.
Instructions for recording the announcements
- Follow steps 1-6 above
- Press 4 for the announcements and then enter the announcement number
- Press 7 to record the announcement
- Remember to approve the announcement by pressing * #
This information is also available on the Store Support Website Doc#583