There are 3 areas of menus that can be updated on your partner system auto attendant:

Instructions for recording the Auto Attendants for Partner Messaging
  1. Log into the voice mail by pressing the voice mail button or dialing intercom 777
  2. Press 0# for the extension number
  3. Enter 123456# for the password if this password does not work try (1234#)
  4. Press 9 to get into the system administrator
  5. Press 3 for the Auto Attendants
  6. Press 1 for the Auto Attendant number
  7. Press 1 for the day menu
  8. Enter 6 to modify the menu
  9. When asked for the selector codes PLEASE press * # to bypass these.
  10. Follow the prompts to record a new greeting
  11. Press 1 when you are finished recording. Press 23 to listen and 21 to delete and rerecord.
  12. Press * # when you are happy to approve this greeting. 
Instructions for recording the sub-menus
  1. Follow steps 1-6 above
  2. Press 3 to get into the sub-menus
    • then enter the sub-menu number followed by the #
    • Sub-menu 1# – Hours
    • Sub-menu 2#– Directions to the Store
    • Sub-menu 3#– Merchandise Locator
    • Sub-menu 4#– Employee Opportunities
    • Sub-menu 5#– Gift Card, OldNavy.com info, etc
  3. Press 6 to modify the sub-menu
  4. When asked for the selector codes press * # to bypass
  5. Follow the instructions for recording the message
  6. Remember to approve the message when you are happy by pressing * # to approve. 
Instructions for recording the announcements
  1. Follow steps 1-6 above
  2. Press 4 for the announcements and then enter the announcement number
  3. Press 7 to record the announcement
  4. Remember to approve the announcement by pressing * #
This information is also available on the Store Support Website Doc#583