How do I enroll in Duo so I can access my email from my phone on the web url o365.mail.gap.com?

Go to GapwebClick on Corp Services then click on Computer - System Access ToolsClick on CIAClick the menuClick Manage Ap...

How do I contact Facility Services in North America? (Building Issues)

Please contact Facility Services (Store Maintenance) North America: 1-800-241-2626 select option 2 for facility services.Onli...

How do I contact Facility Services in Europe?

Please contact Facility Services (Store Maintenance) UK & IRE t. 0203 608 3453 France t. 0800 919 906 Italy&nbs...

Who do I contact for my CCTV Security Camera?

Please contact the appropriate vendor for your Brand:Old Navy Vector: 1-888-883-2867 > Option 1 Service > Option 2 Code and Call ListI...

How do I enroll in Mobile Device Management (MDM) so I can access my email from my phone?

Go to GapwebClick on Corp Services then click on Computer - System Access ToolsClick on CIAClick the menuClick Manage Ac...

Who do I contact for my Burglar Alarm?

Please contact the appropriate vendor for your Brand:Old Navy Vector: 1-888-883-2867 > Option 1 Service > Option 2 Code and Call ListI...

New Hire: What is the Default Password for Logging into OWA Email?

You must first log into the Manager Workstation with your default password before logging into OWAOWA and the Manager Workstation Login use ...

New Hire: Default user ID and password for the manager workstation computer (tablet)

The Manager Workstation Login and OWA use the same User ID account. For the tablet login Your Default User Name will be your ADID or Ne...

Manager Self Service Program (MSS) is not working properly

All issues within the MSS program is owned and managed Employee Services (CSSC). Please reach out to CSSC by calling 866-411-2772 Optio...

Who do I contact about a cash shortage or overage during store closing?

Please use the Revenue and Accounting tool on the Store Support Website to report the issue to Revenue and AccountingFrom within the Store S...

How do I close or reconcile the Fixed Tablet cash drawer?

If the cash drawer was not open for the day, then there is no close required. If the cash drawer was opened, the cash drawer will need to be...

4690 controller was not closed last night

IMPORTANT: Due to the controller not being closed before 11pm last night you will see some of your reporting be inaccurate for today. This i...

How do I fix a Negative drawer on my Fixed Tablet Register?

To correct a negative drawer a Cash in / Cash out may be performed to balance the drawer. If a cash in / Cash out is not available you may&n...

How do I fix a Negative drawer on my Legacy Register?

If the drawer is short (not negative) please close entering the current cash amount in the cash actual and notify Revenue Accounting.The reg...

Replacing a broken Price Checker or Price Checker power cable (physically damaged)

This piece of hardware can be replaced using the Hardware Replacement tool on the Store Support Website.Please open the Store Support Websit...

Fixing a Price Checker stuck on a blue feathery looking screen

If your screen looks like the below please follow the process to replace the price checker as your price checker is on an older version and ...

Price Checker is missing the product image

If the product is an in store exclusive item this is working as intended.In store exclusive items will not have a product image as they are ...

Questions or Technical issues within Passport / Taleo

Please contact the Passport support team using the Live Chat in Stores PortalAccessing Passport Live Chat: Stores Portal > Applicati...

Access Denied when launching Passport / Taleo live chat

Copy and paste the URL into your browser address bar.If the chat windows displays after pasting the address in the browser, save t...

Who do I contact for help applying for a job in Taleo / Passport?

For all internal employees please contact the support team using the Live Chat in Stores PortalAccessing Passport Live Chat: Stores Por...

Help logging in to Passport / Taleo

Please email jobs@gap.com and include the following:NameEmployee IDActive Directory ID (OWA ID)Contact information

iPod is Lost (Missing) or Stolen

If you know the device was stolen or has been lost for multiple days please report the occurrence on the LPRM tool and use the link below to...

New Hire: Employee Not in Database Error When Creating 4690 Controller OP ID

Was the employee hired or transferred with in the last 48 hours?If yes, try again once 48 hours from date of hire/transfer has passedIf no v...

New Hire: Creating an Operator ID for the 4690 Controller

The General Manager must add new employees to the controller. If this is a general manager that needs access to the controller please go bac...

What is my OWA Account User Name?

Log in to the tablet using the associate loginLog in to GapWebOnce logged into GapWeb they will see their name in upper right cornerCli...

Problems with EAS Sensormatic security towers or cash wrap detectors.

Please contact the appropriate vendor for your Brand:Old Navy Vector: 1-888-883-2867 > Option 1 Service > Option 2 Code and Call ListI...

4690 (Controller) Login

Login information for the 4690 (Controller) when on the Logo Screen:Operator ID: AllstorePassword: Str#1969 (French Canadian ...

First Time Password for Logging into Email (OWA)

You must first log into the Manager Workstation with your default password before logging into OWAOWA and the Manager Workstation Login use ...

Workstation Tablet Password for First Time Login

The Manager Workstation Login and OWA use the same User ID account. For the tablet login Your Default User Name will be your ADID or Ne...

Error Message After Submitting IProc (Supply) Order

At check out an error is received that doesn't allow you to proceed with your order.Complete the following steps. Attempt to Checkout again....

New Employee Email (OWA) Outlook Access Request

OWA Accounts are set up automatically for select managers and supervisors.OWA Accounts are strictly given to individuals based on their job ...

Unable to log into ETM (Timeclock)

Please complete the following steps to unlock an employee's access to the ETM:NOTE: If you are locked out another manager will need to unloc...

I cant log into the registers (locked out)

1. For a POS 3 level managers, log into GapWeb with your ADID and associated password, then choose the Change Password option by clicking on...