Why is iProcurement Not Loading?

iProc is unavailable between 11am and 3pm PST on saturdays for MaintenanceIf you are accessing iproc during this time on a Saturday please t...

Paystub, Direct Deposit or PTO will not open

Note: Paystubs, Direct Deposit and PTO are unavailable on Monday's due to payroll being run. Ensure you are not trying to access Paystu...

iPod 5 slot charger is not powering on

Troubleshoot the Power Outlet.Disconnect the power connection at the Power Outlet.Connect a known working device to the Power Outlet.Does th...

Fixing a frozen 6039 Reticketer

Warm boot the 6039Hold the power button until the device powers off (roughly 15 seconds) Once the device reboots to the white Avery Mon...

Fixing a 6039 Reticketer that will not Power On.

Soft boot the 6039Hold down the "Tab"+ "On/Off" buttons for about 20 seconds until the screen flashes and you see Erase ...

How to Fix a 6039 Reticketer not scanning

NOTE: Attempt to scan between each step.Alter the scan angle and distance.Clean the scanner window with an alcohol prep padMove to a more di...

Fixing blurry of fuzzy print for the 6039 Reticketer

NOTE: Do Not use sharp objects to clean the printer. Only use isopropyl alcohol to clean the printer in the specified areasClean any sticky ...

Training Course is missing in Compass

 New/Rehire Employees must wait 48 hours after being hired before courses will be available. All courses are n...

Training Course will not Submit or is Completed but still Shows as In-completed in Compass

Please contact the course owner via Email.To find the course owner:Within compass click the Course Title to open the course details The...

Training Course will not load in Compass

Depending on the size of the course it may take up to 10 minutes to load. Larger courses take longer to load over the in store networkPlease...

iPod will not power on

Please click / tap on the images to enlarge them.iPod will not Power on:How to Reset a SledThis troubleshooting and more can be found on the...

The s2c icon is missing on my LRT

Please follow this guide on the Store Support Website Doc#552 for how to complete the following:LRT SetupS2C icon missingLRT is DamagedClick...

iPod Sled will not power on

Please click / tap on the images to enlarge them.How to Reset a SledThis troubleshooting and more can be found on the Store Support Website ...

Controller Shows CentOS or s0####isp1 Login Screen

The Controller and ISS share a monitor, and use a Belkin Soho switchbox to switch between the two. If that switchbox loses power (such as du...

Ordering a Privacy Shield for the Customer Terminal

Privacy Shields for the Customer Terminals are no longer a requirement for in store devices and are no longer a part that is available for o...