How do I access my Documents from with in Office 365?

Accessing from within Office 365Log into Office 365 by clicking the Office 365 tile from your tile home page. Once Office 365 loads to the p...

How do I access my documents from the local Sharepoint Folder?

Accessing from the Local Sharepoint FolderOn Monday January 1, 2018 Microsoft will be completing a necessary update to their Office 365/Shar...

Where is the Sync button in Office 365?

The Sync button has been moved to a new location! Here are the steps to access it.From the Home screen, click on the GearSelect Site Co...

Compass Rewards Contacts

All contacts should be able to be reached by email using the following format firstname_lastname@gap.com OrganizationRewards AnalystHR ...

I would like a Status or an Update on an open ticket

With the NEW FixIT app on your in store mobile devices you can now check the status of your tickets at any time! You can even add notes to c...

Where can I find my eshipping UPS account number?

From within Stores Portal launch EShippingClick on Ship and then on Shipment HistorySelect any shipment and click the Details button&nb...

How to I register on the MyEvive application?

Note: If you are prompted for a token code, enter GAPINCOn your mobile device, launch the MyEvive applicationOn the Activate your Accou...

How do I install the MyEvive application?

iPhoneNote: To install the MyEvive application, your device must be running iOS 9.2 or newerOn you iOS device launch the App StoreIn th...

How do I cancel an iProcurement order?

Once orders are approved they cannot be canceled.If an order has not been approved please partner with the NFG Hotline at 1-800-333-7899 ext...

How do I change my Language in iProcurement?

Login to iProcurement and select the Preferences from the top right corner.Change Default Application Language to the desired Language and c...

How do I void a stock transfer that was completed today?

You are not able to Void Stock Transfer Ins, for these please contact Inventory ManagementYou must void the transfer in the application that...

How do I post void an Online Return?

Online returns cannot be post voided. Please do not attempt to complete a non-receipted return for any of the situations listed below, as th...

Can you complete a Post Void if the original card is not present?

With the new Chip features the card that was used as payment will need to be inserted / swiped / manually entered as the POS system no long...

How do I update the Auto Attendant answering message on my IPO 500 system?

Auto Attendant set up for the IPO 500 phone system is done in two separate recordings.The first recording is the main greeting.Example ...

How do I update the Auto Attendant answering message on my Partner system?

There are 3 areas of menus that can be updated on your partner system auto attendant:Instructions for recording the Auto Attendants for Part...

Why is the Fixed Tablet allowing a No Sale to be performed by an employee that should not have access?

Currently there is no job code / role restrictions on who can perform a no sale on the Fixed Tablet registers.There is no elevated access on...

Who has access to open and close the Fixed Tablet cash drawer?

Everyone with access to log into the register can perform opening and closing procedures on the Fixed Tablet Registers.There is no elevated ...

How do I request access to iExpense?

NOTE: Your District Manager\ Market Leader can also assist with submitting the access request.From within Gapweb click on Corp Services and...

I cannot complete a BOPIS / FulFill order for an item I do not have in stock

Please reject the order and complete an On Hand Update to correct the inventory in the system for the item.Rejecting an order in BOPIS / Ful...

I am receiving orders for clearance items in the BOPIS / FulFill app

This is working as intended. There are no price restrictions on order requestsPlease fulfill the order for the customer if possible.If you a...

The customer is in store to pick up a BOPIS / Fulfill order and it is not ready yet.

Try searching for the order in Package Management by the customer's nameif you are still unable to locate the order check the ...

The Package Label or Invoice did not print for a BOPIS / FulFill Order

Please Search for the order in Package Management by the customer's nameSelect Reprint once you have located the order

How do I cancel a BOPIS / FulFill Order?

Currently Customer Relations is unable to cancel BOPIS / FulFill orders due to how quickly they route through the system to your storeYou ma...

What to do if you forgot to scan the BOPIS / FulFill order as Accept Package when the costumer picked up the item

Please open the order and complete it as Picked up By Customer.You can manually enter in the order information as you will not have the...

BOPIS / FulFill Order Shows as FulFilled & Passed Due but there is No Package on Site

If you are unsure if the Package was given to the customerPlease reach out to the store manager for next steps before performing a return fo...

4690 controller was opened late

Opening the controller late will not affect any of the store sales reports or any of the other store functions.Please open the controller as...

4690 Controller is asking for a sales date when opening

Opening the controller late will not affect any of the store sales reports or any of the other store functions.Please open the controller as...

Report an item ringing at an incorrect price on the ios ipod

Please use the Pricing Issues tool to report this Pricing Issue. Please open the Store Support Websitehttp://storesupport.gap.comClick on th...

Report an item ringing at an incorrect price on the registers

Please use the Pricing Issues tool to report this Pricing Issue. Please open the Store Support Websitehttp://storesupport.gap.comClick on th...

Report an entire promotion ringing incorrectly

Please use the Pricing Issues tool to report this Pricing Issue. NOTE: You only need to submit up to 3 style numbers for the pricing issue. ...

Report markdowns ringing incorrectly?

Please use the Pricing Issues tool to report this Pricing Issue. NOTE: You only need to submit up to 3 style numbers for the pricing issue. ...

Turn off receiving Ship from Store orders

At this time it is not possible to turn "off" receiving SFS orders.Please allow orders to expire. This is the correct process to f...

"Invalid or Duplicate Item" Error Message in Ship from Store

Note: If you are manually entering the information the style number must include the size as well.For example style 609451-001-1 size 0004 h...